FAQs
Q: What are the shipping procedures at munumunu?
A: Once your payment is confirmed, we will process your purchase within 3-5 working days, following the order of the system notification. Our team will then carefully package your items and arrange for shipment promptly.
Once your order is shipped, you will receive an email confirmation containing all relevant shipment details, including the tracking number. This will allow you to conveniently track the progress of your package.
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Q: Why are there sometimes additional custom taxes for international parcels?
A: The customs and inspection regulations can vary from country to country, leading to additional charges. For all shipments outside the USA, we ship orders as DDU (Delivery Duty Unpaid), which means that import taxes, customs duties, and other fees may apply in the destination country. These charges are not included in the total amount paid at checkout, as they are determined by the local customs agency and are beyond munumunu's control. Unfortunately, we cannot estimate these fees in advance since they vary from country to country.
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Q: How do I apply for a refund or return?
A: If you receive defective merchandise, please reach out to us first at service@munumunu.life within 30 days of delivery, providing the following information before returning your items. Please refrain from shipping your return before we reply and confirm.
- Order number
- Return item
- Photo showcasing the defectiveness
We will respond within 3 working days, providing you with detailed return information. Please send the product back in its original condition to the provided address. Once we receive the parcel and confirm its content and condition, we will initiate the refund process promptly.
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Q: What are the customer service working hours?
A: Our customer service team at service@munumunu.life is available from Monday to Friday, between 11:00 and 18:00 (US PST Time Zone), excluding Bank Holidays.